Last updated: January 17, 2026
Welcome to the PlugPrice application (the "App"). Please read these Terms of Use carefully before using the App.
1. Acceptance of Terms
By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, as well as our Privacy Policy, which is a separate document. These Terms of Use constitute a legally binding agreement between you and PlugPrice BV, with registered office at Minderbroedersstraat 39/5, B-9100 Sint-Niklaas, Belgium, company registration number (KBO/BCE) 1028.438.243 (“PlugPrice”). PlugPrice is the App owner/operator. We make the App available to users who are 18 years of age or older. If you are aged between 16 and 18, you confirm that you have the permission and consent of a parent or legal guardian before utilizing the App. In cases where you are under 16, or if such usage is prohibited by law, you may not create an account or use the App. By applying for an account and using the App, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet these requirements, or if you do not agree to these Terms, you may not access or use the App. PlugPrice may refuse access to and usage of the App for any individual or Business at its sole discretion.
2. Description of Service
PlugPrice provides electric vehicle users with information about nearby charging stations and comparative pricing between different charging providers. While PlugPrice strives to provide accurate and up-to-date information, the service is provided on a "best effort" basis, and PlugPrice does not guarantee the accuracy or real-time availability of such information. Features include:
- Location of charging stations
- Characteristics of charging stations
- Pricing information of charging stations and charging providers
3. Account Registration
3.1 To use certain features of the App, you must register for an account. During registration, you will be required to provide certain information, including a valid email address, password and country of residence. This information is collected and processed by PlugPrice in accordance with our Privacy Policy.
3.2 You are fully and solely responsible for maintaining the confidentiality and security of your account information and password, and for all activity on your account, even if such activities were not committed by you.
3.3 You will promptly disable access to the App if you believe your account has been compromised or stolen, and you agree to notify us immediately of any unauthorized use of your account or any other breach of security. PlugPrice will not be liable for any losses or damages arising from unauthorized use of your account or password, and you agree to indemnify and hold PlugPrice harmless for any unauthorized, improper or illegal use of your account and any charges and taxes incurred, unless you have notified us via e-mail at support@plugprice.com that your account has been compromised and have requested that we block access to it, which we will do as soon as reasonably practicable.
3.4 You agree that all information you provide during account registration is accurate, current, and complete, and you will update such information as necessary to maintain its accuracy. You have the right to access, rectify, erase, restrict the processing of, and object to the processing of your personal data. Please refer to our Privacy Policy for more information on how we handle your data and your rights under GDPR.
4. User Content
4.1 You may be able to submit content to the App, such as comments about charging stations. PlugPrice has no obligation to accept, display, or maintain any content. Moreover, PlugPrice reserves the right to remove and permanently delete any content uploaded by you, without notice and for any reason.
4.2 By submitting content, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, and publicly perform such content in connection with the services we provide.
4.3 You are solely responsible for any content you submit. You represent and warrant that any content that you upload: (i) complies with applicable law; (ii) does not infringe or violate any third-party intellectual property rights, privacy or publicity rights, or moral rights; and (iii) you have all necessary rights and authority to submit such content.
4.4 You agree not to post content that:
- Is unlawful, harmful, threatening, abusive, harassing, defamatory, discriminatory, racist or invasive of
another's privacy
- imposes an unreasonably or disproportionately large load on our infrastructure
- Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights
- Contains software viruses or any other computer code designed to interrupt, destroy, or limit the
functionality of any computer software or hardware
- Impersonates any person or entity or falsely states or misrepresents your affiliation with a person or entity
5. Location Services
5.1 The App requires access to your device's location services to show you nearby charging stations. By using the App, you consent to the collection and use of your location data as specified in our Privacy Policy. The Privacy Policy provides detailed information on how your location data is collected, used, stored, and protected,
in compliance with GDPR.
5.2 You can disable location services through your device settings, but this may limit the functionality or stability of the App.
6. Third-party Services and Content
6.1 You acknowledge that the App may integrate or interoperate with products or services of third parties (“Third-Party Products”), or import or export data and other content to or from such Third-Party Products, including for displaying information about charging stations owned and operated by third parties.
6.2 Any use of Third-Party Products is solely at your own risk. We are not responsible for any Third-Party Products, nor do we guarantee the accuracy of third-party information, including but not limited to pricing, availability, or compatibility with your vehicle.
6.3 Your interactions with Third-Party Products, including payment for charging services, are solely between you and the third-party provider. To the extent permitted by applicable law, we shall not be liable for any issues arising from your interactions with Third-Party Products or their providers, except in cases of our gross negligence or willful misconduct.
7. Intellectual Property Rights
7.1 All content, features, and functionality of the App, including but not limited to text, graphics, logos, icons, interfaces and software, are owned by us, our licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws.
7.2 You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the App without our express written permission.
8. Prohibited Uses
You agree not to:
- Use the App in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any portion of the App or any systems or networks connected to
the App
- Use any robot, spider, scraper, or other automatic device, program, tool, algorithm, code, process, or
methodology to access, obtain, copy, monitor or republish any portion of the data accessible through the App
- Engage in text or data mining, web scraping, or any similar data gathering or extraction methods
- Interfere with the proper working of the App
- Introduce any viruses, trojan horses, worms, or other harmful material
- Use the App to violate intellectual property laws or intellectual property rights of PlugPrice or third parties
- Use the App for any commercial purpose, including but not limited to advertising, soliciting business, or
reselling app data, without our express written consent
9. Termination
9.1 We reserve the right to terminate or suspend your account and access to the App at any time, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users, us, or third parties, or for any other reason, including but not limited to prolonged inactivity, fraudulent, harassing or abusive behavior or breach of payment obligations (if applicable). For paying users, termination for reasons other than material breach will be subject to applicable consumer protection laws.
9.2 Upon termination, your right to use the App will immediately cease and you will not have further access to any content that may be available through the App (including your user content).
10. Disclaimers
10.1 THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
10.2 TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE APP IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
10.3 WE DO NOT GUARANTEE THE ACCURACY OF INFORMATION ABOUT CHARGING STATIONS, INCLUDING AVAILABILITY, PRICING, OR COMPATIBILITY WITH YOUR VEHICLE.
10.4 NOTHING IN THIS CLAUSE SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE, FOR FRAUD, FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
11. Limitation of Liability
11.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE NOR OUR DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO (1) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE APP; (2) ANY CONDUCT OR CONTENT OF ANY USER OR THIRD PARTY IN THE APP; (3) ANY CONTENT OBTAINED FROM THE APP; AND (4) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
11.2 OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE USE OF THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID TO US, IF ANY, FOR ACCESS TO THE APP IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON
WHICH YOUR CLAIM IS BASED.
11.3 NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE, FOR FRAUD, GROS NEGLIGENCE OR WILLFUL MISCONDUCT, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
12. Indemnification
You agree to indemnify, defend, and hold harmless us, our affiliates, and our respective officers, directors, employees, agents, and representatives from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:
- Your use of the App, unless such use is in accordance with these Terms of Use
- Your violation of these Terms of Use
- Your violation of any rights of another person or entity
- Your gross negligence or willful misconduct in connection with the App
13. Plugprice’s Obligations
PlugPrice will make all reasonable efforts to make the App available to users 24 hours a day, seven days a week. From time to time, however, the App may be unavailable for periods of time for maintenance and / or modifications to the App. PlugPrice will endeavor to keep maintenance down time as brief as possible. However, PlugPrice cannot guarantee that the App will be available to the users, and we will not be liable to the users for any losses or damages, pecuniary or non-pecuniary, resulting from the interruption of their use of the App. PlugPrice shall not be responsible for any non-conformance of the App caused by use of the App contrary to the instructions, or modification or alteration of the App by any party other than PlugPrice. In case of non- conformance, PlugPrice will use all reasonable endeavours to correct any such non-conformance promptly. Such endeavours to make a correction or substitution constitutes the sole and exclusive remedy.
14. Force Majeure
You may not hold us liable for any interruption of the App due to any act of God; blockage, disturbance or encumbrance of the telecommunications, transport or procurement networks for whatever reason; poor quality or interruptions of electrical current; virus or computer pirate attacks, insurrections or acts of a similar nature; state of war or embargo; total or partial strikes within or outside of the company; lock-out, social conflicts, sabotage or acts of vandalism; foul weather, epidemics, earthquakes, explosion, fires, storms, flooding, other natural disasters; water damage, incapacity to obtain raw materials or supplies; legal or regulatory modifications applicable to our App, and any other case beyond our voluntary control preventing the normal functioning of the App.
15. Data Protection
You acknowledge and agree that PlugPrice may collect and process your personal data in connection with your
use of our App. PlugPrice undertakes to ensure compliance with all applicable data protection laws and regulations, including but not limited to the EU General Data Protection Regulation and any other relevant legislation or regulation governing the processing of personal data. All rights and obligations of users with respect to the processing of personal data pursuant to these Terms of Use shall be governed by our Privacy Policy. The Privacy Policy is an integral part of these Terms of Use and can be accessed through the following link: https://www.plugprice.com/en/privacy
16. Governing Law and Jurisdiction
16.1 These Terms of Use shall be governed by and construed in accordance with Belgian law, without regard to its conflict of law provisions. If you are a consumer, however, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
16.2 You agree that any legal action or proceeding arising out of or relating to these Terms of Use shall be brought exclusively in the courts of Brussels, Belgium. However, as a consumer, you also have the right to bring an action in the courts of your place of domicile.
17. Alternative Dispute Resolution
17.1 In accordance with the EU ADR Directive and the EU ODR Regulation, European Union consumers also have the right to refer disputes to an approved alternative dispute resolution provider.
17.2 The European Commission provides an Online Dispute Resolution platform, which is available at http://ec.euroDa.eu/consumers/odr/.
18. Changes to Terms
18.1 We reserve the right to modify these Terms of Use at any time. We will provide notice of any material changes by posting the updated Terms of Use on the App or by other means.
18.2 Your continued use of the App after any modifications to the Terms of Use constitutes your acceptance of the modified Terms of Use.
19. Severability
If any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The invalid, unenforceable or illegal provision shall be modified or replaced by a substitutive provision that achieves to the fullest extent possible the same commercial intent of the parties.
20. App Distribution Platforms
20.1 This App is made available through Apple Inc.'s App Store ("Apple App Store") for iOS devices and through Google LLC's Google Play Store ("Google Play") for Android devices. Your use of the App through these platforms is also governed by:
- Apple's Licensed Application End User License Agreement
- Google Play Terms of Service
20.2 These Terms are concluded between you and PlugPrice BV only, and not with Apple or Google. However, Apple and Google (and their respective subsidiaries) are third-party beneficiaries of these Terms when you access the Service through their respective platforms and have the right to enforce these Terms against you.
20.3 Apple and Google are not responsible for: (a) The App or its content (b) Maintenance and support services for the App (c) Any warranties regarding the App (d) Addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal requirements, or intellectual property infringement claims (e) Investigation, defense, settlement and discharge of any third-party claims PlugPrice BV, not Apple or Google, is solely responsible for the App and its content.
20.4 All subscription payments are processed through the Apple App Store billing system (for iOS) or Google Play billing system (for Android). By subscribing, you agree to the payment terms of the respective platform. PlugPrice does not process or store your payment information. Apple and Google are solely responsible for their respective subscription management interfaces, billing systems, and payment processing. PlugPrice provides access to these systems through the App but is not responsible for their operation, availability, or accuracy. For your convenience, the PlugPrice App provides direct access to platform subscription management through Menu → Account → Premium. Detailed subscription terms are provided in Section 21.
20.5 Refund requests for purchases made through the Apple App Store or Google Play must be submitted directly to Apple or Google in accordance with their respective refund policies. PlugPrice cannot issue refunds for purchases made through these platforms.
20.6 You represent and warrant that you are not located in any country subject to a U.S. Government embargo or designated as a "terrorist supporting" country and are not listed on any U.S. Government list of prohibited or restricted parties.
20.7 For issues related to the App, contact PlugPrice at contact@plugprice.com.For platform-specific issues (billing, downloads, non-app account access), contact Apple or Google through their respective support channels.
21. Subscriptions and In-app Purchases
21.1 PlugPrice offers subscription-based access to premium features beyond the free version. Subscription fees and available plans may vary by region and platform. Subscriptions are personal and non-transferable. Each subscription is licensed for use by a single individual only and may not be shared with or transferred to other persons.
21.2 Payments are processed through:
- iOS: Apple App Store billing (governed by Apple Media Services Terms)
- Android: Google Play billing (governed by Google Play Terms of Service)
PlugPrice does not process or store your payment information.
21.3 Subscriptions automatically renew at the end of each period unless cancelled before the renewal date. Your account will be charged according to the platform's billing cycle.
21.4 You can view and manage your subscription in the PlugPrice App at Menu → Account → Premium. Subscription modifications (cancellation, plan changes, payment updates) are processed through Apple App Store (iOS) or Google Play (Android). The App provides direct access to your platform's subscription management settings. Cancellations take effect at the end of the current billing period. There are no partial refunds for unused time.
21.5 Refunds are subject to Apple's and Google's respective refund policies. Contact the platform directly through their support channels. PlugPrice cannot issue refunds for purchases made through the Apple App Store or Google Play.
21.6 If offered, free trials must be cancelled before the trial end date to avoid charges. Cancellation instructions are the same as Section 20.4.
21.7 We may change subscription prices with advance notice. Changes apply to new subscriptions and renewals after the effective date. Current subscribers will be notified per platform requirements and applicable law.
21.8 Subscriptions purchased through the Apple App Store are valid only for iOS devices and do not automatically transfer to Android devices. Similarly, subscriptions purchased through Google Play are valid only for Android devices and do not automatically transfer to iOS devices. If you switch platforms, you will need to purchase a new subscription or cancel your existing subscription.
21.9 Upon termination or expiration of your subscription, you will lose access to premium features. Your account and basic (free) features will remain accessible unless you delete your account or we terminate it in accordance with Section 9 of these Terms.
21.10 We may offer promotional pricing, discounts, or special offers from time to time. These offers may be subject to additional terms and conditions, eligibility requirements, and limited availability. Promotional offers cannot be combined unless explicitly stated.
21.11 Subscription prices may include applicable taxes according to your jurisdiction and platform policies.
22. Contact Information
If you have any questions or concerns about these Terms of Use or the App, please contact us at: PlugPrice BV Minderbroedersstraat 39/5 B-9100 Sint-Niklaas Belgium contact@plugprice.com © 2026 PlugPrice BV. All Rights Reserved.